Cancellation & Rescheduling Policy

We understand that plans can change. To ensure fairness and efficiency for all clients, please review our cancellation policy below:

Notice Requirement

You must notify us at least 24 hours in advance to cancel or reschedule an appointment.

Cancellations with less than 24 hours’ notice will result in a forfeited deposit.

Rescheduling

Appointments may be rescheduled once without penalty if at least 24 hours’ notice is provided.

Additional reschedules may require a new deposit.

Late Arrivals

A 15-minute grace period is allowed.

After 15 minutes, a $15 late fee will be applied.

After 30 minutes, the appointment may be canceled and the deposit forfeited.

How to Cancel or Reschedule

Refund Policy

We value your satisfaction but also respect the time and effort that goes into preparing for each service.

Services

All service sales are final once the appointment is completed.

If you are unhappy with a service, contact us within 24 hours to discuss a correction (no refunds).

Deposits

All deposits are part of the total cost of the service. refunds of deposit will only be made if you follow our terms and conditions. See terms and condition page

Retail Products

All retail product sales are final. Please inspect items before purchase.

Missed Appointments

Missed or no-show appointments forfeit the deposit and may require full payment upfront for future bookings.

Disclaimer

By booking an appointment or using our services, you acknowledge and agree to the following:

We are not responsible for any adverse reactions due to undisclosed allergies or sensitivities.

It is your responsibility to communicate any relevant health or hair concerns before your appointment.

Results vary based on individual hair texture, condition, and aftercare.

We are not liable for dissatisfaction due to unrealistic expectations not communicated during the consultation.